Refund and Returns Policy

Overview

Thank you for shopping with Reliable Electricals! This Return Policy explains how you can return or exchange items purchased from our website, https://reliableelectrics.com.ng.

Eligibility for Returns

Returns are accepted within 7 days of delivery.

Items must be unused, in their original packaging, and in resellable condition.

Proof of purchase (order receipt or invoice) is required for all returns.

Non-Returnable Items

Customized or special-order items.

Items marked as “Final Sale.”

Electrical components that have been installed or used.

Contact our customer support team at sales@reliableelectrics.com.ng or call +234 814 084 5413 to initiate a return.

Provide details about your order and the reason for the return.

Our team will guide you through the next steps and provide a return authorization.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item sent).

Ensure the returned item is securely packaged to avoid damage during transit.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7 business days. Refunds will be issued to the original payment method.

Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at sales@reliableelectrics.com.ng or call +234 814 084 5413. Claims must be reported within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.

Contact Us

For any questions or concerns regarding our return policy, please reach out to our customer support team at sales@reliableelectrics.com.ng or +234 814 084 5413